No more snail mail.

HMRC has announced that it will end most postal letters from Spring 2026.

It will begin phasing out hard copy letters in favour of a ‘digital by default’ communication model. This shift is designed to modernise the tax system, improve communication speed, and save approximately £50 million annually in printing and postage costs by the 2028/29 tax year. 

Taxpayers who use the HMRC app will stop receiving paper letters automatically and will receive an email notification of when correspondence is available to view online.

The transition will start in spring 2026 and expand gradually as systems are updated. Paper letters will not disappear entirely. They will continue to be sent to those who are digitally excluded, such as the elderly or disabled, as well as those who actively opt out.