Tag Archives: VAT-correspondence

VAT: HMRC will no longer send letters

By   17 September 2025
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Tucked away in the recently published Spending Review 2025 was confirmation that HMRC will no longer contact taxpayers by post.

The Review states that:

“The government is providing an additional £500 million from 2026‑27 to 2028‑29 to make HMRC a digital-first organisation. By 2029-30, a minimum of 90% of customer interactions will be digital self-serve, up from around 70% this year. This investment will improve digital services so people can easily get the information they need without having to call or write to HMRC. It will enable the use of AI to help taxpayers with their enquiries and to raise productivity within HMRC. The government will continue to ensure alternative channels, including phonelines, are still there for those who need them. HMRC will eliminate all outbound post, with limited exceptions… ”.

So bye-bye snail-mail, trees will no longer have to be sacrificed so we can pay tax…

VAT: Where’s my reply?!

By   21 July 2022
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HMRC has launched a new service dashboard which aims to let taxpayers who have written to HMRC know when to expect a reply.

This sounds like a significant development and a very helpful tool for taxpayers and advisers alike. However…

it only covers applications for registration, deregistration and group registration – and only those made by post.

Any other checks are met with a screen stating “You need to use another service to get an update”.

So, a small step in the right direction.