HMRC has announced that it will be closing its online forums and shifting to digital support with effect 30 June‌‌‌ 2025.

This decision has been taken as a result of increasing popularity of HMRC’s newer digital support (set out below) and to move towards a more modernised approach.

As an alternative to the previous forums, the following HMRC digital support channels can be used:

• Webchat – an agent only channel which offers a faster alternative to telephony
• @HMRCcustomers on X (formerly Twitter) – for general queries
• Agent Talking Points webinars – for information on a range of subjects with opportunities for participants to submit questions
• tax agents’ handbook – for information to help tax agents and advisers find guidance, use HMRC services and contact HMRC
• service dashboard – for information on current service levels for post and online requests
• Agent Updates – a monthly online digest of information specifically for the agent community