Tag Archives: VAT-service-dashboard

VAT: HMRC to close online forums

By   2 May 2025
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HMRC has announced that it will be closing its online forums and shifting to digital support with effect 30 June‌‌‌ 2025.

This decision has been taken as a result of increasing popularity of HMRC’s newer digital support (set out below) and to move towards a more modernised approach.

As an alternative to the previous forums, the following HMRC digital support channels can be used:

  • Webchat – an agent only channel which offers a faster alternative to telephony
  • @HMRCcustomers on X (formerly Twitter) – for general queries
  • Agent Talking Points webinars – for information on a range of subjects with opportunities for participants to submit questions
  • tax agents’ handbook – for information to help tax agents and advisers find guidance, use HMRC services and contact HMRC
  • service dashboard – for information on current service levels for post and online requests
  • Agent Updates – a monthly online digest of information specifically for the agent community

VAT: Where’s my reply?!

By   21 July 2022
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HMRC has launched a new service dashboard which aims to let taxpayers who have written to HMRC know when to expect a reply.

This sounds like a significant development and a very helpful tool for taxpayers and advisers alike. However…

it only covers applications for registration, deregistration and group registration – and only those made by post.

Any other checks are met with a screen stating “You need to use another service to get an update”.

So, a small step in the right direction.