VAT: New tool to check HMRC’s performance and service levels

By   21 July 2022

Via this service dashboard you can check current processing times and service levels for post and online requests.

The guidance sets current performance and service levels, processing dates and the date HMRC aims to return to normal service levels where there is a delay.

It currently advises:

VAT registration

Normal Service – HMRC aim to reply within 30 working days from the date the request was sent.

VAT deregistration

Normal service – HMRC aim to reply within 30 working days from the date the request was sent.

VAT – group registration application

Delayed Service

HMRC aim to return to normal service of 30 working days by the end of August 2022.

This date is an estimate and may change. HMRC say that it is sorry for the delay.

HMRC is currently processing requests received on 17 March 2022.

If you sent your request after 24 June 2022, please do not contact HMRC as it has not been processed yet.

VAT – option to tax

Delayed Service

HMRC aim to return to normal service of 30 working days by the end of August 2022.

This date is an estimate and may change. Again, HMRC say that it is sorry for the delay.

HMRC is currently processing requests received on 9 December 2021.

If you sent your request after 9 December 2021, please do not contact HMRC as it has not been processed yet.

Further, you can Check when you can expect a reply from HMRC